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Buying Guide & Selection

Which rims are the best visual and technical fit for your vehicle? Our buying guide helps you choose the right rim design, size, color, and style, and explains what to look for when purchasing alloy rims, tires, and complete wheels.

What is the difference between a wheel rim and a complete wheel?

A rim is simply the wheel without a tire. A complete wheel is a rim with a tire already mounted and balanced—ready to be installed on the vehicle.

With so many options to choose from, how do I find the right rim?

Use the Wheel Advisor—it will guide you through five steps to find the right models for your vehicle.

What does a specific set of rims look like on my car?

Using the 3D configurator, you can see the selected wheel directly on your vehicle model.

Can I see a sample or the actual color of the rim before I buy it?

No—we cannot provide samples or exact color codes because production batches may vary slightly.

Do you also sell used rims or seconds?

No. We carry only new merchandise sourced directly from the manufacturer.

Does Felgenoutlet also buy wheels?

No. We do not purchase used products or new items from private individuals.

Do you also offer steel rims?

Yes—we carry aluminum and steel rims.

How do I properly care for my aluminum wheels?

Clean regularly with clean water and a mild, non-acidic wheel cleaner. Use a soft brush or sponge; do not use abrasive or highly acidic cleaners.

Where can I find care products for my rims?

You can add skincare products to your cart to place an order, or purchase them separately from the skincare products page.

Do you guys have regular discounts or sales?

Yes—in the “Deal of the Month” section, discounts on selected wheel models change every month. There’s also a “Sale” section below the filters in the wheel overview.

Do you offer gift certificates?

We do not currently offer gift certificates.

Do you offer contests?

We are not currently offering any contests.

What should I do if I've found a better deal?

Please send us a price quote using the contact form. We'll check to see if we can match or beat that price.

What does the 20% discount I get from you mean?

When you purchase a wheel or a complete wheel set from felgenoutlet, you’ll receive a 20% discount code for our lifestyle brand FLGNTLT (www.flgntlt.de)—not for the wheel or complete wheel set selection itself.

What is FLGNTLT?

FLGNTLT is the lifestyle and fashion brand of the felgenoutlet Group—offering clothing and accessories inspired by the automotive and motorsports industries.

Are aluminum rims suitable for winter use?

Yes—many aluminum rims have a painted finish that can withstand road salt and the elements. In our store, winter-ready rims are marked with the snowflake symbol.

Fit & Vehicle Specifications

Find out how felgenoutlet checks the fit of your rims and complete wheels and what vehicle data is required for this. We’ll answer your questions about vehicle selection, HSN and TSN, vehicle registration certificate verification, and compatibility with the brake system, body, and suspension.

Will the selected rims fit my vehicle securely?

Yes—if you provide the correct vehicle information, we'll only show you rims for which a valid certification is available. In addition, our team manually checks every order for a precise fit and approval.

Why is my order being reviewed manually?

Our team checks every order for a precise fit and TÜV approval for your vehicle before the wheels are mounted or shipped.

Where can I find my HSN/TSN key numbers?

In the Certificate of Registration, Part I: HSN in field 2.1, TSN/VVS in field 2.2.

No vehicle or rims are displayed under my HSN/TSN—what should I do?

First, check whether the HSN (4 digits, field 2.1) and TSN/VVS (6–9 digits, field 2.2) have been entered completely and correctly.

Can I buy rims without providing my vehicle information or the HSN/TSN?

View the product, yes; place an order, no. We can only approve the order once you provide your vehicle information to ensure a precise fit and proper registration.

My vehicle isn't listed—do you not carry rims for it?

We carry rims and complete wheels exclusively for the models listed in our vehicle selection. Special-purpose vehicles such as classic cars (e.g., Trabant/Wartburg), commercial vehicles, trucks, and less common models are not included.

My vehicle is tuned, lowered, a motorhome, or modified—can I still order rims?

For vehicles that are not in their original condition (lowered suspension, modifications, camper conversions), we cannot guarantee compliance. In such cases, it is advisable to seek individual consultation.

My car is very new—why are there hardly any rims that fit?

For brand-new vehicle models, the selection of rims is initially limited because many certification reports do not yet exist or are still under review by the rim manufacturer.

The center hole in the rim is larger than my vehicle's hub—is that a problem?

No. The difference is compensated for by the matching centering rings that we include with the product.

What is the offset (ET), and why is it important?

The offset (ET) describes how far the wheel is positioned toward the inside or outside of the wheel well. The smaller the ET, the further the rim extends outward.

What does a rim's load capacity mean—is it something I need to pay attention to?

The load capacity is the maximum load, in kilograms, that a single rim can safely support. In our store, you'll only find rims with a load capacity sufficient for your vehicle.

What kind of bodywork might be necessary for the rims I want?

We can only tell you exactly what work is needed after we've conducted a technical review of your order.

Can I install rims on my leased vehicle?

Generally speaking, yes—aftermarket rims can be installed on a leased vehicle.

What should I look for when choosing rims and tires for an electric car?

It is crucial that the selected wheel-and-tire combination is approved for your vehicle in the technical report or in the ABE/TTG and that all requirements listed there are met.

Will I receive a 4-hole rim, even though the picture shows a 5-hole rim?

Yes, because the product images are for illustrative purposes only. You will always receive the version that fits your vehicle.

Do the original hub caps (BMW, VW, Mercedes, etc.) fit your rims?

In general, aftermarket rims are designed so that the original hub caps will fit. However, we cannot guarantee this, as we do not have the exact dimensions of the hub cap mounting hole for each rim.

Can I use the original bolts from my factory rims on the new rims?

Not necessarily—it’s impossible to say definitively whether the original screws will fit, because we don’t have the exact dimensions of your original accessories.

Expert Opinions, Registration & Law

In this category, we answer important questions about ABE, ECE approval, parts certificates, and TÜV registration for rims and complete wheels. You’ll learn which documents you need, when registration is required, and what legal requirements you must follow when using new wheels.

Do I need to have my new rims registered?

That depends on the certification for the specific wheel. Some do not require registration, while others require a confirmation of installation or registration. The specific requirements are listed on each product page and will be included in your email after your order has been reviewed.

What is the TTG report—and what will become of the ABE?

The TTG (Parts Type Approval) is the new, Europe-wide standardized approval for wheels and replaces the previous ABE.

What does “critical conditions” mean in the expert report?

The wheel is generally approved for your vehicle, but the technical effort required for registration is greater (e.g., speedometer calibration).

What does “ABE with condition A01 in Germany” mean?

You must present the rims to an inspection agency (TÜV, DEKRA, GTÜ, KÜS), where you will receive a certificate of installation in accordance with §19 of the StVZO. No amendment to the vehicle registration documents is necessary.

What does “ABE without requirement A01 in Germany” mean?

In Germany, no amendment to the vehicle registration documents is required, and you do not need to present the rims to the TÜV.

What does "ABE/TTG without requirement A01 in Austria" mean?

An ABE or TTG has been issued—the wheel has been tested and approved. In Austria, however, type approval and an amendment to the vehicle registration documents are still required.

What does “ABE/TTG with requirement A01 in Austria” mean?

An ABE or TTG has been issued; in addition, a condition applies. In Austria, type approval and an addendum to the vehicle documents are required.

What does “parts inspection report” mean in Germany?

You must have the rims inspected at a testing facility and have an addendum made to the vehicle registration documents.

What does "appropriate & free of encumbrances" mean?

You can have an inspection agency (TÜV, DEKRA, GTÜ, KÜS) issue a certificate of installation in accordance with §19 of the StVZO. An entry in the vehicle registration documents is not required.

What does "appropriate & subject to registration" mean?

Same as for the installation certificate—plus an entry in the vehicle registration documents.

How much does the registration or inspection cost in total—and who pays for it?

You are responsible for the costs if a confirmation of installation or individual inspection is required. Depending on the testing facility, these costs range from €50 to €90 (installation certification) or €100 to €250 (individual inspection), plus €10 to €30 for updating the vehicle registration documents at the registration office.

What does "All-Around Peace-of-Mind Guarantee" mean at felgenoutlet?

Just attach the wheels and drive off—no inspection required, no registration needed, and no additional costs.

How do appraisals work for aftermarket rims—do they differ from what’s listed in the vehicle registration documents?

The information in the vehicle registration documents refers to the standard registered dimensions. Aftermarket rims may differ from these, provided that a valid TÜV certification for your vehicle model is available.

Where can I find the technical report or the ABE/TTG for my wheel?

On the product page for each wheel, under "Certificates/Specifications and Approved Tire Sizes." After placing your order, you can also download it from your customer account under the respective order.

Which certification applies specifically to my rims?

We will notify you of the specific type of certification and any requirements via email after reviewing your order. This information is also available on the product details page under “Certifications/Requirements and Approved Tire Sizes.”

Where can I find the KBA number for my wheel?

The KBA number (Federal Motor Transport Authority) is stamped on the rim—usually on the back or on one of the spokes.

Tires & TPMS

In this FAQ category, you’ll find answers about summer tires, winter tires, all-season tires, and tire sizes. We’ll also explain everything you need to know about the Tire Pressure Monitoring System (TPMS), compatible sensors, programming, and pairing with your vehicle.

Do I need TPMS sensors for my new wheels?

Only if your vehicle has a direct (active) tire pressure monitoring system. With an indirect (passive) system, no additional sensors are required.

Have the TPMS sensors already been installed and programmed?

Yes—we install the sensors before the tires are mounted and pre-program them for your specific vehicle. All you have to do is pair the sensors with the vehicle.

How do I add TPMS sensors to my order?

For complete wheels, compatible sensors are automatically suggested in the shopping cart. For individual rims, please indicate there that you would like TPMS. If we are certain that your car is not equipped with an active TPMS system, you will not be shown any options for selecting sensors.

Can I reorder TPMS sensors?

Yes, if you've already placed an order for rims or complete wheels with us, you can purchase the necessary sensors separately.

What is the difference between TPMS and TPMS?

Both terms mean the same thing: RDKS is the German abbreviation for "Reifendruckkontrollsystem," and TPMS is the English term ("Tire Pressure Monitoring System").

What tire quality is right for me? (Budget to Premium Plus)

We categorize tires into six segments—from Budget (basic, affordable) to Premium Plus (high-performance). Generally, the higher the segment, the better the traction, braking distance, mileage, and comfort—but at a higher price.

Do you offer all-weather or all-season tires?

Yes—we offer all-season and all-weather tires in combination with our rims.

What are the pros and cons of all-season tires?

All-season tires are a compromise between summer and winter tires—convenient, but less effective than specialized tires in extreme conditions.

Do I need to change my tires in the spring and fall?

In Germany, winter tires are required under certain conditions: When there is black ice, snow, or slush, winter-rated tires must be installed (Section 2, Paragraph 3a of the German Road Traffic Regulations (StVO)). There is no fixed date by which they must be installed.

Can I keep using my current tires on the new rims?

In many cases, yes—provided that the rim size (width and inch size) does not change and the new rim's certification allows for that tire size.

How old can my new tires be when they're delivered?

We supply brand-new tires. [PLEASE CHECK: Specify a definitive statement—the original texts sometimes stated “max. 3 years” and other times “also DOT 3–5 years, like new.”]

What does the DOT number on the tire mean?

The DOT number indicates the tire's date of manufacture. The last four-digit block is usually the key: the first two digits indicate the production week, and the last two indicate the year.

Can I order tires from you even without rims?

No—we sell tires only in combination with our rims or as complete wheels. When you select a rim, matching tires are displayed immediately.

What does the tire designation "RF" (Run-Flat) mean?

"RF" stands for "Run-Flat"—tires that can continue to be driven safely for a limited distance (typically 80–100 km at a maximum speed of 80 km/h) even after losing all air pressure.

What do the tire designations "XL," "HL," and "Reinforced" mean?

XL ("Extra Load"), HL ("High Load"), and Reinforced indicate tires with reinforced sidewalls and higher load-carrying capacity—for example, for vehicles with a trailer hitch or those that regularly carry heavy loads.

What does the tire designation "AT" mean?

All-Terrain – Tires for mixed use on roads and light- to moderate-duty off-road terrain.

What does the tire designation "C-R / Commercial" mean?

C-R designates tires for light commercial vehicles (vans, small vans, light trucks, and some heavy SUVs).

What does the "EV Ready" tire designation mean?

"EV Ready" means that the tire has been approved by the manufacturer for use on electric vehicles.

What does the tire designation "EV" mean?

"EV" (Electric Vehicle) refers to tires that have been specifically designed for electric vehicles.

What does the tire designation "Efficiency / Eco" mean?

Tires with exceptionally low rolling resistance—reduce fuel consumption and CO₂ emissions.

What does the tire designation "Seal (Self-Healing)" mean?

"Seal" refers to tires with a self-sealing layer—small punctures are immediately sealed to a certain extent.

What does the tire designation "Silence / low-noise" mean?

Tires with reduced rolling noise thanks to sound-absorbing materials and optimized tread patterns.

What does the tire designation "OE (Original Equipment)" mean?

Tires with an OE designation were developed for a specific vehicle model and approved by the automaker.

What does the tire designation "UHP (Ultra-High Performance)" mean?

UHP tires are designed for high speeds and sporty driving.

What does the tire designation "UUHP (Ultra-Ultra-High Performance)" mean?

UUHP tires go beyond UHP—delivering the highest performance for high-performance vehicles.

What does the tire designation "SI / Speed Index" mean?

The speed index indicates the maximum speed for which the tire is approved (letter code next to the tire size).

What does the tire designation "TL / Load Index (on the tire)" mean?

TL stands for "load index" (load capacity per tire, in kg) and is printed on the sidewall of the tire.

What does the tire designation "FS / Rim Protection" mean?

FS denotes tires with a reinforced rubber lip around the tire edge that protects the rim from scratches.

What does the tire designation "M+S" mean?

"M+S" (Mud + Snow) is not a protected designation—it also appears on tires that are not suitable for winter use, particularly those from American and Asian manufacturers.

What does the tire marking "snowflake/alpine symbol (3PMSF)" mean?

The snowflake symbol (3PMSF, "3 Peak Mountain Snow Flake") identifies winter and all-season tires that meet the legal traction requirements on snow.

What are asymmetrical tires—and how are they installed?

Asymmetrical tires have different tread patterns on the inner and outer sides. They combine the best of both worlds: the outer side is optimized for dry roads, and the inner side for wet conditions.

What are directional tires?

Directional tires have a V-shaped or arrow-shaped tread pattern that performs optimally in only one direction of rotation (good water drainage, safe handling in wet conditions).

What are semi-slick tires?

Semi-slick tires are street-legal racing tires—with a soft rubber compound and a large contact patch for high grip in corners and at high speeds.

What does the wet grip class on the tire label indicate?

Wet traction refers to braking performance on wet roads, rated from A (shortest braking distance) to E (longest braking distance).

What does the fuel efficiency class on the tire label indicate?

Fuel efficiency is rated based on rolling resistance, on a scale from A (highest efficiency) to E (lowest).

What does the rolling resistance value on the tire label indicate?

Tire noise is measured in decibels and classified into three categories (A through C)—A being the quietest.

How can I tell if a tire is an original (BMW, Mercedes, VW, etc.)?

Original tires have a manufacturer-specific marking on the sidewall. Examples: BMW = * (star), Mercedes = MO/MOE/MO1, Audi = AO/AOE/RO1, Porsche = N0–N6, VW = ⊕.

How does the weight of the rims affect fuel economy and handling?

Lightweight aluminum rims reduce fuel consumption (lower acceleration and braking energy), improve handling, and reduce wear on the brakes. Heavier rims are less effective in this regard.

Does tire weight affect fuel economy and handling?

Yes—lighter tires reduce rolling resistance (improving fuel economy), accelerate faster, and slightly shorten the braking distance.

What does the rocket symbol on a wheel rim mean?

The rocket icon indicates particularly lightweight rims designed for performance—faster acceleration, more precise handling, and less unsprung mass.

What are secondary tire brands?

Secondary brands are brands of major tire manufacturers that offer high-quality tires at a lower price than the main brand.

What is a spoke counterbore?

In spoke-back milling, material is milled away from the back of the spokes to reduce weight—without significantly compromising the rim's strength.

Complete Bikes & Accessories

Here you'll find all the important information about complete wheels and matching accessories. Among other things, we'll explain what's included in the package, how rims and tires are mounted, and when you'll need wheel bolts, centering rings, hub caps, or other mounting hardware.

What does the "level of detail" of a wheel rim indicate?

The level of detail describes the complexity and intricacy of the wheel design—the shape and complexity of the spokes, decorative elements, surface finish, and construction.

How are aluminum wheels made? (cast, flow-formed, forged)

There are three common methods—they differ in strength, weight, and price.

What is a "concave" rim (e.g., Oxigin Concave HD)?

In a reverse-spoke configuration (e.g., "HD" in Oxigin Concave HD), the spokes do not extend all the way to the inner rim bed but end at the rim edge.

How do I configure a complete bike?

Select a vehicle → choose the right rim → add the recommended tire → done. We'll mount and balance the wheel and deliver it ready to install.

What does “balancing” mean—and is it included with the complete wheel?

During wheel balancing, minor imbalances caused by the interaction between the rim and the tire are corrected using balancing weights, ensuring that the wheels spin perfectly round.

Do I need to pay attention to the tire's direction of rotation when mounting it on the vehicle?

You must install the tires on the correct side of the vehicle according to their markings. All-season and winter tires often have a specified direction of rotation.

What does “including installation” mean for complete wheels?

We mount the tire on the rim and balance the complete wheel. We do not install it on the vehicle.

What accessories are included with the product?

If specified in the technical report, centering rings, wheel bolts/nuts (silver), and standard hub caps are included.

At what tire pressure are the complete wheels shipped?

All complete wheels are handed over to the shipping carrier at a pressure of 2.5 bar.

Where can I find the correct tire pressure for my vehicle?

Refer to your vehicle's owner's manual for the correct tire pressure.

Are the hub caps included in the package?

Yes—the standard hub caps are included (as shown on the product details page).

Can I reorder hub caps individually?

No—we do not currently sell individual hub caps.

Can I buy wheel locks from you?

Yes—you can add wheel locks as an optional extra to your shopping cart when purchasing wheels or complete wheelsets.

What should I do if I've lost the nut from my wheel lock?

You can only reorder the lock nut if you still have the code from the original packaging or if the manufacturer can identify the model based on a photo.

Can I choose adhesive weights and TPMS sensors in matching colors?

Yes—you can choose adhesive weights and TPMS sensors in black, for example. This option is available in the shopping cart.

Can I send you my own tires or accessories for installation?

No. We only mount and balance rims, tires, and accessories that you have purchased from us.

Ordering & Payment

Here you'll find answers to frequently asked questions about your order at felgenoutlet and the available payment methods. Learn how the ordering process works, what payment options are available to you, and what to keep in mind regarding financing, payment confirmation, or failed payments.

Do I need a customer account to make a purchase?

Yes—you'll need a free customer account to place an order.

After placing an order with PayPal Express or Amazon Pay, how do I access my customer account?

If you don't have a customer account yet, create one: Click "Forgot Password," enter the email address you used when placing your order, and reset your password.

How do I delete my customer account?

Please contact us using the contact form and provide your customer number and the email address on file for your account.

Why isn't my order showing up in my account?

An order usually appears immediately in your customer account. If this is not the case, please contact us using the contact form and provide your order number (FOB-...).

How do I place an order?

You can place orders exclusively through our online store.

What does the order status "Technical Questions" mean?

We have some questions about your vehicle or your order and have sent you an email.

How can I respond to your technical inquiry?

Reply directly to the email containing the inquiry—it will be automatically forwarded to the appropriate person. Alternatively, send the order number and your reply via the contact form.

What does “in stock” mean for a wheel—is it available for immediate delivery?

"In stock" means: The product is currently available from one of our suppliers and can be shipped promptly.

When will a sold-out rim be back in stock?

As soon as we receive a restock date from the manufacturer, we'll display it on the product page.

How many rims or complete wheels does the displayed price apply to?

The prices in the store always refer to a set—that is, 4 rims or 4 complete wheels.

Can I also order individual wheels or fewer than four?

Yes—add the product to your cart and adjust the quantity. If you order fewer than four wheels, a minimum-quantity surcharge of €19.90 per order will apply, and no mounting hardware will be included.

What payment methods do you offer?

Apple Pay, Google Pay, PayPal (including PayPal Express), Amazon Pay, credit card, purchase on account, financing, and prepayment.

Can I change the payment method later?

You can usually change the payment method to prepayment/bank transfer as long as your order has not yet entered the assembly or shipping process.

Do you offer financing or payment plans?

Yes—in Germany through our partner TARGOBANK, with terms starting at 6 months.

Can I make a down payment when financing a purchase?

No, a down payment is not possible.

Where do I enter a gift certificate or discount code?

At the bottom of the shopping cart, enter it in the appropriate field.

Are there regular manufacturer promotions (cashback, rewards) on tires?

Yes—many tire manufacturers (e.g., Michelin, Hankook, Nexen, Goodyear, Pirelli) regularly offer cashback, rewards, or sweepstakes.

As a retailer, do I get a special discount?

To register as a merchant, sign up on our platform at www.tiriga.de.

Where can I find my invoice?

You can view and download the invoice in your customer account under "Invoices & Credit Memos."

When will the invoice be issued?

The invoice is generated when the products are shipped and dated for that day. You will receive it automatically via email along with the shipping confirmation; it is also available in your customer account.

Shipping & Delivery

In this section, we answer common questions about shipping costs, delivery times, shipping carriers, and the delivery of your order. You’ll also learn how rims and complete wheels are packaged, how to check the shipping status, and what to do in case of delivery delays or damage during shipping.

How many business days does delivery take?

For complete wheels, the delivery time is approximately 14 business days (including assembly and shipping). For orders of just rims, please allow approximately 7 business days.

To which countries does Felgenoutlet ship—and is shipping free?

We currently ship to Germany, Austria, Luxembourg, Finland, Sweden, France, Belgium, Italy, Denmark, and the Netherlands—with free shipping in most countries.

Where can I see the delivery date and shipping status of my order?

In your customer account under "Tracking." As soon as the items leave our warehouse, you'll receive a shipping confirmation with a tracking number via email.

What do "Express" and "Express Plus" mean?

Both badges indicate that the merchandise is ready to ship immediately. "Express Plus" is the fastest option: both the rim and the tire are immediately available and ready to go.

Which shipping providers do you use?

From our logistics center, we ship packages weighing up to 30 kg via DPD; heavier shipments are sent via a freight carrier.

Can I pick up my order myself?

No—for logistical reasons, we do not offer in-store pickup. Felgenoutlet is an online-only retailer and does not have a physical store.

Can I have the order shipped to a different shipping address?

Yes—depending on the payment method, you can specify a shipping address that is different from the billing address during the ordering process.

Can I have the rims shipped directly to my repair shop or car dealership?

Yes—during the ordering process, simply enter the address of your repair shop or dealer as the shipping address.

I entered the wrong shipping address—what should I do?

Contact customer service immediately—ideally with your order number.

Can I still change the shipping address after I've placed my order?

Only to a limited extent, depending on the payment method and order status.

Can I choose a later delivery date?

Yes, as long as your order hasn't been sent to the shipping department yet.

My delivery is delayed—what should I do?

Please send us your order number so we can check the status of your order in our system and keep you updated.

Returns, Withdrawals, and Cancellations

Here you'll learn how to cancel, return, or request a refund for an order. We'll explain the applicable deadlines, the return process, any return shipping costs, and what you need to keep in mind for products that have already been assembled or custom-made.

What is the difference between the statutory right of withdrawal and your 30-day return policy?

In addition to the statutory right of withdrawal, we offer a voluntary return policy of up to 30 days for unused, unassembled products.

Can I cancel my order?

Yes—as long as the merchandise hasn't yet been sent to assembly or shipping. You can cancel the order through your customer account.

I can't cancel my order anymore—what should I do?

If the order is already being assembled or has been shipped, it can no longer be canceled. Instead, you can initiate a return or cancellation as soon as the merchandise arrives.

Can I return rims and complete wheels?

Yes—we offer an extended return policy of 30 days from the date you receive the merchandise.

The "Return" option isn't available in my customer account—why?

There are two possible reasons: Your order is more than 30 days old, in which case the extended return policy has expired. Or there is already a complaint process underway for this item; in that case, please submit your request in writing through the complaint form.

How does the return process work?

Initiate the return through your customer account, then send the merchandise—unused and well-packaged (ideally in its original packaging)—to the logistics center at your own expense. Include the order number (FOB-…).

Where can I find the return slip?

If you cancel your order, you will not receive a return label—you are responsible for arranging the return shipment yourself.

Complaints & After-Sales Service

If you encounter a problem after your purchase, you'll find information here on how to proceed. We answer questions about damaged or incomplete deliveries, technical issues, imbalance, missing accessories, and the processing of your claim at felgenoutlet.

How do I file a complaint?

Via your customer account: Open your order → "Complaint" → Our complaint assistant will guide you through the individual steps of submitting a complaint. Our team will then get in touch with you.

My tire is damaged—how do I file a claim?

In your customer account, select "Complaint" under your order, describe the damage, and upload photos. We will then contact you.

My order hasn't been delivered—what can I do?

Submit a complaint through your customer account: Open the order → Select "Complaint" → Choose "Incomplete delivery" or "Not delivered" as the reason.

Some items are missing from my package—what should I do?

Sometimes packages are shipped separately for logistical reasons—the missing package should usually arrive the next business day. If it does not arrive, please file a claim.

There was no end cap in the package—what should I do?

Create a complaint in your customer account and select the reason "Missing/incomplete accessories." Specify whether standard or optional hub caps are missing, along with the quantity.

There were no wheel nuts or wheel bolts included—what should I do?

Submit a complaint through your customer account and select the reason "Accessory missing/defective/incorrect." Our support team will handle it immediately.

The TPMS sensors weren't included—what should I do?

Submit a complaint through your customer account and select "Incomplete delivery" as the reason. This will log the issue, and it will be handled by support.

I'm out of planting supplies—what should I do now?

First, check whether the item is packed separately in one of the packages—this is often the case. With direct shipments, it sometimes comes in the second package. Some rims use standard accessories; in those cases, nothing is included on purpose.

My wheel is out of balance—what should I do?

In your customer account, select "Complaint," answer the questionnaire, and wait for a response from the complaints team.

Why isn't my complaint being processed?

You can check the status of a complaint at any time in your customer account. If there hasn't been an update for a few days, it's often because we're waiting for a response from a supplier. As soon as we have an update on your case, you'll find all the information in your customer account.

What should I do if an item is defective or damaged?

Take photos of the damaged product and packaging, then file a claim in your customer account under the category "Shipping Damage" or "Manufacturing Defect" and upload the photos.

Will I receive a touch-up pen or the exact color code for the wheel?

No—we cannot provide touch-up pens or exact RAL color codes because color shades may vary slightly from one production batch to the next.

Do I have a warranty or guarantee on the rims?

The statutory warranty applies. We do not provide our own warranty; manufacturer warranties remain unaffected.

Does Felgenoutlet also offer wheel repairs?

No—we are exclusively a retailer of rims and complete wheels and do not offer repair or reconditioning services.

The download button for the TPMS instructions is missing from my customer account—what should I do?

The button will appear as soon as we have processed your order for TPMS sensors—usually within a few hours.

Where can I check the status of my claim?

In your customer account under "Complaint Status." With just one click, you can view the current status and all responses from our team.

What should I do if a complete bike is delivered without adhesive weights?

Check to see if there is a yellow "OK" mark on the tire. If there is, your wheel will spin perfectly smoothly without any weights.

About Felgenoutlet

Learn more about Felgenoutlet and German eTrade GmbH. Here you’ll find information about our company, our locations, our services, and our commitment to making the process of purchasing the right rims, tires, and complete wheels as safe and easy as possible for you.

Who owns Felgenoutlet?

Felgenoutlet is part of German eTrade GmbH, a Dresden-based company specializing in the online sale of rims, tires, and complete wheels.

What is the address of Felgenoutlet?

Corporate Headquarters: German eTrade GmbH, Antonstraße 3c, 01097 Dresden, Germany. | Returns Address / Logistics Center: German eTrade GmbH, Weststraße 61, 09603 Großschirma, Germany.

Who is R3 Wheels—and who is behind the brand?

R3 Wheels is a German manufacturer of high-quality aluminum wheels with a focus on performance and lightweight construction. The brand is owned by Deutsche Alurad GmbH.

Where can I find your Terms and Conditions?

You can find the Terms and Conditions at https://www.felgenoutlet.de/de/allgemeine-geschaeftsbedingungen.

Is a call to your service hotline free?

A call to 0049 351 / 89 570 100 is free from a German landline. Charges from a cell phone depend on your specific plan.

Do you have any job openings?

Yes—you can find current job openings on our Careers page. https://germanetrade.com/karriere/